Comprehensive IT Support
deeserve offer comprehensive IT support services, including 24/7 proactive support and monitoring contracts, across your entire IT infrastructure whatever the size of your business.
Support Contracts
Our support contracts cover every aspect of your IT infrastructure including: your network equipment, servers, PCs, laptops, mobile devices and printers. All of our engineers have a wealth of experience with most major network vendors including Cisco and HP Networking. We provide comprehensive support for Microsoft Server, Microsoft Exchange, and Microsoft SQL Server as well as full end user support. Whatever your IT support requirements, we can tailor a solution to suit your business.
Comprehensive Monitoring
We operate a comprehensive monitoring and alerting platform ensuring we're aware of exactly how your IT infrastructure is performing at all times. Our in house monitoring tools can watch over your network equipment and servers 24/7, ensuring that any problems are dealt with in a fast and proactive manner, meaning we will usually spot issues even before the client realises there is a problem.
Full Network Audits
We would usually carry out a full system audit at the start of any support agreement; this will provide us with the knowledge of your systems that we need to support them effectively. It will also highlight areas that may be misconfigured, or equipment not being used to its full potential. After each audit we will provide a full report of our findings with any recommendations for improvements and notification of any important issues.
Support Features
- Unlimited Telephone Based Support
- Unlimited Email Based Support
- Remote and On-site Support
- Comprehensive Monitoring
- Proactive Support
- Server Support
- Network Equipment Support
- Desktop & Laptop Support
- Mobile Device Support
- 24/7 Options Available
Complete Service
As well as our support contract services listed above, we also partner with the leading hardware and software vendors enabling us to advise and supply the best products for your IT requirements, meaning we can provide a complete end to end solution.
For any of your remote assistance requirements or to discuss our comprehensive 24/7 support and monitoring contracts, call us now on: 01509 80 85 86 or email us at: enquiries@deeserve.co.uk
