Case studies in IT support and custom IT solutions
Pushing the boundaries of IT support
Nottinghamshire County Cricket Club, Trent Bridge
For Trent Bridge we’ve built a system which is scalable and adaptable to accommodate match day spikes in activity. Activity spikes are not uncommon in other sectors we work in so our engineers know exactly how to deal with it.
Trent Bridge is the world’s third-oldest Test ground – an eclectic mix of quaint and cutting-edge. With nearly two centuries of success behind it – with deeserve’s help – this historic venue is building a future that’s as rich, interesting and innovative as all that’s gone before it.
Read the full Trent Bridge Case Study
Custom Network for a Revved Up Ecommerce Retailer
Revving up the customer satisfaction into customer delight
Our online retail client started out in a spare bedroom. Just 10 years later, they became the UK’s fastest growing supplier of motorcycle clothing and accessories. Their secret? Continually delivering customer delight.
It’s easy to make promises about customer service, but quite another thing to deliver on those promises time after time. With 30,000 items in stock and 250,000 customers across Europe, you’d need robust infrastructure and expert technical back up to keep all those customers delighted.
deeserve built this client a custom network from scratch, and continue to provide high level network support for in-house IT staff. This covers the smooth running of all network communication for data (PCs and servers), phones, wireless devices and firewall installation.
Bulletproof WiFi is essential, because the new 25,000 sq ft facility uses state-of-the-art automated picking trucks that guide themselves around the warehouse. But it doesn’t end there.
deeserve’s sophisticated active IT monitoring systems mean that problems can be anticipated before they happen – so anything that could impact customer service is safely dealt with before it’s a problem.
And it’s all completely scalable, too – which is crucial to maintaining service levels for a company forecast to quadruple sales within the next 2 years!
IT for Aviation
Turbulence-free IT
In aviation, failure is not an option. We work with a prominent aircraft charter and leasing company that provides private jets, commercial flights, pilots, cabin crew, and inventory to major airlines and HNWIs.
It goes without saying that a business like this deals with some seriously important people and companies – 24 hours a day, 7 days a week. If their IT lets them down, they may have to let their customers down. And the knock-on effects of that could run into millions in lost business revenue.
As trusted IT partners, deeserve delivers a package of full network and server management, off-site backup, and remote IT support for this international team of aviation experts.
Whatever issues need to be addressed, whether an employee’s printer settings have gone wrong, or a server is overheating from an air conditioning failure, we’re straight on the case.
And if that means responding to an alert at 3am on a Sunday… so be it!
Where time stands still, technology can’t
Dumfries House, The Prince’s Foundation
Think beautiful stately home and 2000 acre estate – and high spec IT solutions are probably not the first thing that spring to mind. But business is business. And deeserve’s technology works seamlessly in the background to make sure all the diverse aspects of the estate’s business work in harmony.
The House has been described as an 18th century time-capsule and is one of the reasons it was bought by a consortium headed by HRH The Prince of Wales.
Since deeserve were asked by Dumfries House to carry out an initial technical IT audit, they’ve been an integral part of the business. Server monitoring and support are central to their work along with continual technical back up for the whole estate.
Indeed this historical home may look wonderfully ancient, but it’s business capabilities are now anything but. It means the staff can get on with running their individual specialisms without wasting valuable time on technical issues.
Beauty and practicality – Dumfries House now has both.
A Top North London School
Pioneering service for a pioneering school
Email is crucial to the school’s communications, with the in-house technical team forming the first and second lines of support. For more challenging issues, or those which fall outside normal working hours, deeserve provides the all important third line.
We look after the the school’s Microsoft Exchange email server, providing cover 24/7. In these days of email on mobile devices any problems are soon noticed by users. So it’s vital that we provide cover outside of school hours, at weekends and during the school holidays.
The school has a pioneering spirit, which resonates from its founder through to the pupils who have gone on to set milestones in fields as diverse as engineering, the Royal Navy, entertainment, fashion, and poetry.
We believe that technology at its best should be invisible and enabling: a pioneering approach in a sector renowned for impenetrable technobabble.
Bespoke Server Build for Theatre Ticket Sales
Support behind-the-scenes
Our client provides the ticketing systems for the UK’s top theatres. Their job? To make their clients’ websites look great, work quickly, and work smoothly – even during the huge peaks in traffic when a major show goes on sale.
Our job? To manage, design and implement a bespoke server system; one that guarantees that no site goes down or slows down. Ever.
For customers, this is a big promise. As little as a 0.2 second delay can have a devastating knock-on effect, slowing down the rate at which pages load – and in some cases, crashing them. And as we all know, lost time is lost money. Boooo!
Thankfully, since deeserve came onto the scene, these theatres’ homepages have never gone down. And when you’ve got up to 50,000 people trying to access your site at once, that’s pretty significant.
We’d say that deserves a standing ovation!
Secure, Reliable Email for Relationship Counselling
A relationship built on communication
Our client is a relationship counselling service, with multiple sites in Scotland. The sensitive nature of their business makes email an incredibly important form of communication, so they need their system to work intelligently to filter spam.
In their days before deeserve, our client experienced a lot of problems with junk mail – it was clogging inboxes and taking valuable time to sort through and delete.
We installed a sophisticated new firewall, and now proactively monitor the organisation’s traffic. To prevent outgoing emails being blacklisted by external companies, we also implemented systems to ensure outgoing email reaches its recipient, every time.
Now, no one gives email a second thought, because it just works – just how we designed it.
A Direct Marketing Group with a Growing Customer Base
Scalable IT support for a company on the up
Our client needed to work with an IT partner that would find scalable solutions, based on the needs of their business – not a one-size-fits-all solution wrapped up in techy jargon.
After a merger, we helped them lay the foundations for good IT practices in the future, building a server and network system from the ground up, and documenting a disaster recovery plan to minimise downtime and data loss.
IT Infrastructure for a Satellite ISP
Bringing broadband to rural Spain
Rural Andalucia is somewhat lacking in broadband. In fact, before our client appeared, there was none! Not ideal in today’s connected world.
The initial project was significant; our client had to set up masts and even install their own energy substation, using wind and solar to power the ISP. After making such a huge investment, they needed to build a name for themselves – one built on trust and brilliant broadband provision across the local area.
To give their customers reliable service at all times, they consulted deeserve to plan and design a new router system for their ISP. We continue to provide ongoing IT support from our Leicestershire offices, whenever we’re needed; proof that even the remotest support is anything but remote.
