We offer local IT support solutions and business helpdesk management for our clients in Derbyshire and the East Midlands.
deeserve offer a wide portfolio of tried and tested business IT solutions, from online help centre management to 24/7 IT support and corporate level cybersecurity. We have the very best in bespoke cloud solutions and outsourced IT support for businesses in the Derby, Nottingham and Leicester area.
We’ve been supporting local Derby businesses for over a decade with our award-winning IT solutions, serving the East Midlands and beyond. If your company needs IT support and outstanding customer service, look no further for business IT audits, custom business IT management, cloud services, and 24/7 backing.
Give us a ring to find out more: 01509 808586. We’re here to help!
What we do
We consult, plan, execute, and support the right answer to meet our clients specific business needs. We deliver local Derby businesses a cost-effective solution to their IT worries, backed by our team of accredited regional experts in cloud solutions, SQL Server, Microsoft Exchange and Cisco support.
How can we help?
Does your business require remote IT service desk support? We’re here 24/7 for all your IT queries, from unresponsive printers and missing files to laggy Internet connections and network issues. We offer hardware and software support and take the worry out of IT so that East Midlands and UK companies can concentrate on what they do best – their business!
Being based around Derby we offer a one-to-one service and local East Midlands on-site support that others can’t. If your firm requires IT training or needs our team to attend a planning meeting in person, we’re there at a moment’s notice.
Local IT support
We’ve worked with local businesses throughout Derbyshire and the East Midlands, being here to back their IT departments or to provide a total service, and to give them an IT consultancy and expert service they can rely on – even after hours and during UK holidays.
From keeping our clients mail and calendar systems running seamlessly, to providing answers to their custom video streaming or offering remote IT help desk support, were here to make sure that East Midlands businesses stay up-and-running 365 days a year. Need us on-site fast? We’re less than thirty minutes from Pride Park, The Wyvern and Derby city centre, and always on the other end of the phone.
IT support solutions for today’s business challenges
Experience has taught us that a single solution doesn’t work for everyone. We craft flexible IT solutions for local East Midlands businesses to address their specific goals and objectives, with fixed fees and no surprises. Take a look at our local case studies to find out how we’ve helped to support businesses in the Derby area – being there, in your offices or remotely – when you need us the most.
An IT helpdesk that picks up the phone
We believe in picking up the phone and being there for our clients, being on-site when we’re needed, offering the best customer IT support in the East Midlands. We are IT solutions partners, with over a decade of practise, here to lend our expertise to small local firms and larger IT departments alike.
Our IT support FAQ
Our Derby and East Midlands clients often ask us similar questions.
This very much depends on what you’re seeking to achieve.
Very few of our contracts are actually that similar. They might include our outsourced IT helpdesk support service, IT asset management with frustration-free ticketing, hands-on server support, our custom cloud service offerings or around the clock care, but no two businesses require the same services or support. No two companies are same size, have the same number of staff or have the same infrastructure.
We think it’s important to get the right answers for each of our clients, first time. Call us to talk about what you need. Do you need Windows desktop support? Decentralised networking solutions for remote working? Server management? Cybersecurity updates? Cross platform cloud email and calendar systems?
We’re happy to help. Tell us what you want or get us to do a no obligation appraisal of your current IT infrastructure, and we’ll create a custom package just for you. We guarantee to be competitive and offer a fixed (regular or one-off) fee for our services, to prevent any surprises in the future.
For many local Derby businesses, we have proven to be the best solution possible, and we’re happy to quote for what we believe is the best service around.
This isn’t as simple to answer as it might sound as no two businesses need the same service. There’s no one-size-fits-all fix for everyone and everyone has specific IT requirements that need specific IT solutions.
One of the many good things about being near to Derbyshire is we’re VERY competitive and can offer the very best in local and region-wide service – but it’s difficult to give a simple answer without talking to a company first and getting the facts on what they need and how we can help.
We believe in fixed rates, however, and no surprises (with the necessary flexibility and business needs). We think it’s important to get the right costing up front, by talking to our future customers first, to make sure our quotes are accurate and offer the best service possible for your spend.
While we charge a regular flat fee with no surprises we also offer additional services to support one-off IT projects – our industry moves pretty fast. Please call us and we’ll talk you through a no obligation consultation before sign-off. We’re happy to provide you with a full IT audit of your infrastructure and suggest best practices for what your business needs to be ready for the future.
We’re confident that we are more cost effective than any dedicated internal IT department.
Our Midlands-based offices provide full remote IT helpdesk support cover for our clients in Derby from 9-5, with more support time available to cover weekends, national holidays, closures, shift systems and remote working, or whatever your business needs.
As such, if you ring we pick up the phone. It’s that simple.
We take pride in creating the right IT support contact for each client, detailing exactly what you’ll need to achieve what you want to achieve and providing the right service for your needs.
We also believe, however, that businesses need a certain amount of flexibility to operate efficiently. Being local, we believe in offering answers that makes relationships with our customers for life – many have been with us for over a decade – and that means we factor in some flexibility for emergencies and future service improvements. Our customers must able to be adapt, and the IT industry (be it patching software for cybersecurity reasons or having the right answers in an ever changing world), like their own businesses, is constantly evolving.
Over ten years of working with local Derbyshire businesses has taught us that IT infrastructure and support can greatly impact the way business is done, which means there has to be some flexibility in services and contracts. We offer a specific plan for a specific service and a fixed fee, but some contract flexibility is important to save our clients unnecessary expense and ensure a robust service.
Absolutely. This is something we do regularly for our Derby-based clients, and we’re happy to be as hands on as you need us to be. Sometimes it’s the only way, especially when we’re installing new hardware or you need us to be there for project planning or IT development meetings.
We pride ourselves on our communication. We see this as an important part of our IT support service and if that means being there when our clients need us to be that’s fine by us.
Not a problem. In fact, we love to show off our purpose-built facility at Normanton on Soar, less than half an hour from Derby city centre.
We believe in talking to our customers regularly, staying abreast of their business needs and keeping them informed of any new development in the industry and what we’re doing.
Sorry, appointments only please as we’re always on call for our clients – but we’re always happy to welcome our customers past, present and future.