We offer local IT support solutions and business helpdesk management for our clients in Leicester and the East Midlands.
deeserve has a superior problem-solving portfolio of business IT solutions, including 24/7 IT support, cloud services management, cybersecurity monitoring and custom helpdesk solutions at affordable prices. We guarantee we’re more cost effective than your internal IT support team – and our team never sleep!
deeserve have been serving Leicester businesses, across the East Midlands and even as far as Scotland, with our bespoke IT support for over a decade.
Visit our clients page to find out what they have to say and how we’ve helped to support Leicester businesses – being there to help, in-person as well as through our telephone IT support channels, when they need us the most.
If you’re looking for the very best in Leicester-based helpdesk support and customer service we have the answers to your IT business needs. We know that one solution won’t work for everyone, so we create custom IT solutions for East Midlands businesses to address their specific goals and needs.
Call us today for a no obligation chat or to arrange one of our IT security and network audits.
Why being a Leicester IT support company matters
Based close to the Leicestershire border, we can offer that face-to-face service and on-site support that others IT companies can’t. If your firm needs IT training or if you want our team to be there to attend meetings in person, or your company needs that extra personal touch, we can be there at a moment’s notice.
We offer Leicester businesses a cost-effective service to compliment or modernise their IT infrastructure, backed by our team of local 24/7 IT specialists in Microsoft Exchange support, SQL Server management, Cisco support, cloud computing, hardware solutions and more.
What do we do?
From helping your staff to communicate and collaborate more smoothly to comprehensive hardware support. From painlessly patching your security software to keeping your Cloud Services running seamlessly. We’re there to help East Midlands businesses keep up-and-running 24 hours a day, 365 days a year.
No two businesses are the same, and we provide a custom service to reflect that. Call us on 01509 808586. Tell us what you want, and we’ll design the right package with you – at a fixed fee with no hidden surprises. You’ll be amazed at how little it costs – part of the power of being local.
What can we offer?
Does your business need remote IT service desk support? deeserve is here for all your teams queries, offering a cost effective solution for everything from network issues and cybersecurity issues to printer problems and driver errors – on request and at the end of the phone.
Every day we listen to local Leicester businesses like yours and help them with their IT solutions, keeping them up and running. We provide network, hardware and software support for our UK and East Midlands clients, giving peace of mind to Leicester companies large and small.
IT support that talks
We believe in talking to our clients, regularly, and being on-site when we’re needed. Experience has shown us that being able to offer the best service possible comes from understanding our customers IT goals and objectives. We believe this helps us to offer the best customer IT support in the East Midlands.
At deeserve we offer a full IT consulting service – we design, implement, and support the answer you need to meet your specific business requirements. Robust, bespoke and future-proof.
Local IT experts
As IT service partners, lending our skills to large corporate IT departments or providing a total IT consultancy service for local SMEs, we pride ourselves on having the most up-to-date knowledge on hardware, software and cybersecurity, in order to make your IT support run smoothly. We’re here to help.
We’ve worked with local businesses throughout Leicestershire and the East Midlands, being here to back their business and give them an IT support service they can depend on.
Cost Effective IT solutions
We offer Nottingham businesses a cost-effective solution to their IT worries, backed by our team of local 24/7 IT experts in Microsoft Exchange and SQL Server support, cloud solutions, Cisco support and more.
We consult, design, implement and can support the right solution to meet your business needs.
Some regular IT support questions from our clients
Talking with local Leicester businesses about their IT support needs we’re often asked these questions.
Immediately. Our Leicester-based hot-line is staffed by our IT solutions and helpdesk team from 9-5 (with more support time available if your business need it) and we take our service seriously – we’re always on call.
We can be here when you need us. We can monitor your entire IT system and, if needed, there’s always one of our team from our East Midlands based IT support unit on call 7-days a week, twenty-four hours a day. This includes national holidays, covering unusual shift patterns, during your down-time, whatever‘s required. We even have a callout service on Christmas day!
No two companies are the same, so no two companies need the same IT solutions.
Companies differ in existing IT infrastructure, in size, they have different wants, needs and goals. Some companies need IT helpdesk support to cover tailored shift patterns or for holiday support. Some need to review collaboration systems or internal communications. Some want to upgrade their security or review their data storage or cloud email systems.
This always depends on a business’s size, infrastructure, current IT technology, what needs to be supported or maintained and what level of cover you want. Do you need email and phone support? Cloud email systems? Cybersecurity monitoring? Server management? Windows desktop support?
No two companies are the same and we insist on getting the right package for each of our clients. We create bespoke packages to achieve specific goals, then arrange a fixed fee – one off or monthly – to support exactly what they need. Our IT support packages are custom, flexible, competitive and with no surprise billing in the future.
Experience has taught us that for many Leicester businesses this is the best solution possible, and we’re happy to quote you for a solution for exactly what you need and nothing more.
Happily. We’re often on-site with our Leicester clients, and it’s often an important part of our work.
We’re happy to be as hands on as you need us to be and we pride ourselves on our communication with our clients – visiting regularly to fit new hardware, attend face-to-face planning meetings or to offer personal staff support – that’s fine by us.
As flexible as our support customers need it to be.
Experience of working with local Leicester businesses has shown us that the way we support a company can affect how their business can be done, which means there has to be some flexibility in services and contracts. With not enough contract flexibility, a client could find that making these changes could be difficult or costly, and we’re here to solve problems not cause them.
We aim to get our IT services contract right first time, but we know that means there has to be some flexibility to offer the best service possible. A company’s requirements change over time and so does technology. To offer the best service possible, experience has shown us we have to be adaptable on our client’s behalf to stay on top of changes and improvements. It might be the contract term, or adding in an emergency patch when needed, but over a decade of working in East Midlands IT has shown us we need to stay adaptable to cover emergencies and ongoing support.
We still do this with a fixed monthly charge for any IT support contract.
We do ask that you make an appointment – we’re usually very busy providing helpdesk services for our existing clients – but we’re based locally at a facility in the heart of the East Midlands at Normanton on Soar, less than forty minutes from Leicester city centre.
We’d be happy to sit down and talk about your IT support requirements and brainstorm your business IT solutions with your team.
An obvious question for any business, but a tricky one. We don’t believe there’s any one single solution for any business. We believe that every client is unique, with unique IT requirements needing a bespoke solution that’s right for them. Trust us, we’re VERY competitive – another upside of being local and based near Leicester – but it’s difficult for us to say exactly how much our service will cost without a consultation. We guarantee we’re more cost effective than employing a dedicated internal IT department.
We do, however, believe in fixed rates and clear expectations, so you will never get any surprises or additional costs once you sign off on our proposal. We believe in single, all-inclusive, costing. If there’s additional projects work we’re happy to talk about that separately.